Frequently Asked Questions

PURCHASING

1How can I place an order for an item ?
You can place an order for an item by purchasing on the Vinayk Handicraft Udaipur online store or by email: Contact Us.
2How can I purchase an item on the Vinayk Handicraft Udaipur online store?
If you are a registered customer with Vinayk Handicraft Udaipur, you can sign-in to your account using the email address when you first registered with us & use your password. If you are a new customer, you can either register to have your own account or check out as a guest.

To place an order for an item on the Vinayk Handicraft Udaipur online store, simply add items to your shopping cart & proceed to the checkout. The shipping will be automatically calculated once you have entered your postcode.

Payment can be made online using your Visa, Mastercard or Paypal account. All prices displayed on our website are in US dollars
3I’m having trouble signing into my account, what do I do?
Make sure you are using the correct email address & password you supplied when you first registered. If you have forgotten your password, you can request a new password, please re-type this carefully .You can change your password once you have logged in to your account, to something more memorable.
4Can I make a purchase of an item, offline?
If you would like to make an order payment by Electronic Funds Transfer (EFT), we can email you an invoice together with our Banking Details. Please send us an email request. Contact Us.
5What happens if I have purchased an item showing “In Stock” but is “sold out” or not available in the time stated?

We keep stock of all the items in our warehouse in Udaipur .If the item you purchase, showed as “in stock” but is “sold out” or not available in the time stated, we will notify you within 1-2 business days. You will have the following options:

  • You may wish to wait for the product to come back in stock.
  • You may purchase another item.
  • You may receive a 100% refund including shipping charges.
6How can I place an order for a Custom made Item?
By email: Contact Us
7Are all items available to be viewed in your warehouse/design studio?
Vinayk Handicraft Udaipur is an online store and we do not have a retail shop. If you wish to view some of our products in person,please contact us. You are welcome to visit design studio to view some items that we stock at Hotel Vinayk Handicraft Mahal, Hiran Magri Sec-11Udaipur.Opening hours: Monday to Friday 11am-5pm. email us: info@vinayakhandicraft.com to enquire if your item is available to be viewed.
8How can I purchase an item on the Vinayk Handicraft Udaipur online store
We take a 30% advance payment of your liked product and work on the finishing touches of your particular piece. Once you have a look and approve the product, we would take the remaining 70% of the total product cost plus shipping. Finally we would pack and deliver the product to your doorstep.
Payment can be made online using your Visa, Mastercard or Paypal account. All prices displayed on our website are in US dollars.

PAYMENTS

1What payment methods do you accept?
Orders made by email or in person can be paid by credit card, direct deposit, cheque or cash. Cash purchases will only be accepted in person at the Vinayk Handicraft Udaipur Studio/warehouse. If a cheque is your preferred method of payment please ensure it is delivered to us in person at our warehouse or sent by registered/trackable post (allow up to 3 business days for clearance).

SHIPPING

1Do you deliver Worldwide?
Yes we delivery Worldwide using a variety of different carriers depending on the size and location of your order. Please provide a delivery address where deliveries can be made during normal business hours from Monday to Friday, 9am -5pm. .If you would like to make alternate delivery time outside these hours, please contact us.
2How much does it cost to deliver my item?
Please refer to the ‘Shipping Charges’ section on the product page to find out the shipping details of the product.
3When will I receive my order?
Once you have a look and approve the product, we would take the remaining 70% of the total product cost plus shipping. Then we would pack and deliver the product to your doorstep.
4Do I need to be home to accept my order?
Yes, someone needs to accept your order. All orders require a signature on delivery. Once your order is despatched we will email your shipping tracking details so that you can track your order.
You can give us an authority to leave your order somewhere safe if you are not available to receive your order. You can also nominate to have your order delivered to your place of work or to a neighbour if you prefer.
5Where is my order?
All orders are despatched from our warehouse in Udaipur directly to you, so delivery times may vary on location. We aim to manage this process as smoothly as possible. We will keep you informed of when your order is dispatched, and provide a tracking number when possible. It is your responsibility to track your order and be home to accept your delivery.
6How will my furniture items be delivered?
We use professional furniture carriers for delivery.
7If I live in an apartment block or have limited access / stairs, is this a problem for delivery of my furniture?
If your furniture is to be delivered to where there is restricted or difficult access, such as an apartment block, high-rise or up or down stairs, you need to notify us. Please give us clear delivery instructions at the time you are placing your order in the: Order Comments field

RETURNS

1Can I return or exchange my item?
Yes but you cannot return Custom Made pieces as these items have been specially ordered for you. Return /exchange can be made for any reason within 12 days of receipt of your order. Please contact us within 12 days of receiving your order via email info@vinaykhandicraft.com
All returned items must be returned in original packing and care taken with re-packing to avoid damage during transit. Returned goods must be unused and in the original condition shipped to you.
All costs of return shipping need to be borne by the purchaser.
2What is your return or exchange policy?
  • Return/exchange of the order should be done within 12 Days.
  • Items are returnable only if unused, in the state you received it, and in the original packaging.
  • The return request must be initiated within 12 Days of the receipt of product & Products must be returned within two weeks.
  • Please write to us at info@vinayakhandicraft.com and state the reason of your return in the email.
  • All costs of return shipping need to be borne by the purchaser (Unless the order received is defective)
3Do I receive a refund, exchange or credit on my return?
Once your returned item has been received, you will be offered the option of receiving a refund, exchange or store credit, which ever you prefer.
4How do I return an item?

You are responsible for the return shipping of the item to the Vinayk Handicraft Udaipur Warehouse. All items must be returned unused, in re-saleable and original condition. Items also must be returned in original packing and care taken with re-packing to avoid damage during transit.

we may organise for a courier on your behalf to collect the item from you. In both cases, you are responsible for the return shipping of the item, including re-packaging of the item, loss or damage to the item.

5What if my item is damaged or faulty?

We make a quality inspection of all orders prior to shipping them to you. If the item you receive is damaged or faulty, you must notify is within 24hours of receipt of your items by by email:. We also request that you provide digital photographs of the damage or faulty item.

Once we have received your request we will we will make arrangements for the item to be picked up and a replacement item delivered to you at our cost. You will incur no additional costs. If a replacement item is not available we will refund you 100% of the purchase price and shipping costs.

6What if my item was damaged on delivery?

You must inspect your order for damages to packaging in the presence of the driver prior to signing for receipt of your order. If the item you receive is damaged on delivery, you must notify is within 24hours of receipt of your items by email:

In the event that the items have been damaged, please ensure you all have a record of the driver's name. Please DO NOT SIGN any documents the driver gives you for the receipts of the items, as this will void our claim against the courier company. We also request that you provide digital photographs of the damage item.

Once we have received your claim we will make an assessment and reply by return email with our advice. We will make arrangements for the item to be picked up and a replacement item delivered to you at our cost. You will incur no additional costs. If a replacement item is not available we will refund you 100% of the purchase price and shipping costs.

7Is this item covered for insurance?

All of our items are insured for accidental damage or breakage that may occur during shipping. You must inspect your order for damages to packaging in the presence of the driver prior to signing for receipt of your order. If the item you receive is damaged on delivery, you must notify is within 24hours of receipt of your items by email

We will make arrangements for the item to be picked up and a replacement item delivered to you at our cost. You will incur no additional costs. If a replacement item is not available we will refund you 100% of the purchase price and shipping costs.

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